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=The Learning Commons Basic Policies and Procedures=

The Learning Commons basic goal is to collaborate with the students of Fort Hays State University in order that they may learn about troubleshooting various technologies that they use during their coursework. Welcome Message, Listen Please



Our equipment is reserved for checkout by STUDENTS of FHSU. Because of this, any faculty requests should be referred to the CTC at 785-628-5521 or maschlyer@fhsu.edu

//**When checking out OR discharging equipment...check cords, condition AND initial the sheet (we need this information in case of any issues with the process)**//
 * Our contact **email** is fhsutlc@gmail.com You should check this at the beginning of your shift.
 * @http://tlcdesk.wordpress.com/ Daily Blog: **username**: tlcfhsu **password:** See red book
 * **Skype** is fhsutlc
 * **AIM** comes up on the Mac so be aware of it, this is a widget students can type into from our website
 * Read the TLC **website** and know what it says!
 * Our **Facebook** page is: @http://www.facebook.com/FHSUTLC
 * Our **Twitter** page is: http://twitter.com/fhsuTLC
 * If YOU have comments or ideas of topics to discuss on Facebook or Twitter just let me know!
 * To get to Google Docs feel free to upload documents you work on here or edit documents there


 * shifts
 * be on time, allow time to clock in
 * illness
 * please try and get someone to fill your shift if at all possible
 * homework
 * if all other work in the center is finished, no patrons are waiting, and the equipment has been checked, maintained, and the work area cleaned.
 * personal vs. work time
 * keep time on personal email and phone calls to a minimum, this is a work environment and patrons need to see that we are ready and willing to help them.

Patrons/Customers/Clients

 * Most important part of your job!
 * The purpose of the TLC is to help students become comfortable with the technology and think of the TLC as an extension of the resources that the library offers.
 * Any fine disputes, missing equipment, broken equipment MUST be brought to Cynthia's attention ASAP
 * **Our job is not to DO IT FOR STUDENTS it is to help them learn how to do it themselves, so at all times keep the student involved!**
 * If I'm not here when an incident happens, write up the issue and have the student sign and date it so that we have a paper trail.

Equipment Maintenance and Checkout

 * Part of every shift
 * As equipment comes in and goes out, check to see that ALL parts are there and that it turns ON
 * maximum 3X checkout, and no checkout after lost equipment or damaged unless cleared by myself or John.

TLC Cleaning and Organization

 * on-going task list
 * I'll start the list each week but you may add to it on here as tasks are finished and you see things that need done.
 * customer count tally
 * If we're not showing customers being served we'll be down to one person a shift, so if you want your hours, keep the record.
 * record keeping, aka the board
 * Our board is a way to double check ourselves, please keep it current and accurate.
 * notes for Cynthia
 * Do NOT email cmgarrety@fhsu.edu
 * email fhsutlc@gmail.com so that EVERYONE will see issues, this way some may get solved before I come in the next day.
 * Messages that can wait till morning can be left on my door via a post it.